Effective Date: October 29, 2026
1. Overview
This Refund Policy explains how cancellations, rescheduling requests, and refunds are handled for paid FORGE Nexus services, including FORGE Clarity Sessions.
The Business Fire Test is currently offered free of charge and therefore does not involve a purchase refund.
2. FORGE Clarity Session Cancellations
You may request cancellation at least 48 hours before your scheduled session to receive a full refund of the session fee.
Cancellation requests made less than 48 hours before the scheduled session may not qualify for a refund, except as required by applicable law or when otherwise approved by FORGE Nexus.
3. Rescheduling
If you need to change your session schedule, please contact us as early as possible. Requests made at least 48 hours before the scheduled session are generally eligible for rescheduling, subject to availability.
Requests made within 48 hours of the session will be reviewed individually. Rescheduling is not guaranteed.
4. No-Shows and Late Attendance
If you do not attend your confirmed session without prior notice, the session may be considered completed for scheduling purposes and the fee may be non-refundable, subject to applicable law.
Late arrival does not automatically extend the scheduled session time.
5. Cancellation by FORGE Nexus
If FORGE Nexus cancels a paid session and cannot provide the agreed service, you may choose between rescheduling to an available date or receiving a full refund of the affected session fee.
6. Other Paid Services
Refunds for consulting projects, advisory engagements, workshops, or other paid services will follow the written proposal, service agreement, or purchase terms provided for that specific service, subject to applicable law.
7. How to Request a Refund
To request a cancellation or refund, contact [Official Support Email] with your full name, booking email, scheduled session date, and payment reference.
We may request additional information to verify the transaction and assess eligibility.
8. Refund Processing Time
Approved refunds will generally be initiated within 5 to 14 business days. The actual time for funds to appear in your account depends on your bank or payment provider.
Any non-refundable third-party transaction fees will be handled in accordance with applicable law and the terms disclosed at purchase.
9. Consumer Rights and Policy Updates
Nothing in this policy limits any refund or other consumer rights that cannot legally be excluded under Philippine law.
We may update this policy periodically. Changes will not retroactively remove rights associated with an already confirmed purchase where prohibited by law.
10. Contact Information
For questions about cancellations, rescheduling, or refunds, please contact FORGE Nexus at [Official Support Email].
Registered Business Name: [Confirm legal entity] | Business Address: [Registered business address].